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🚚 SHIPPING POLICY – ELARIMA FINE DECOR

Order Processing

Orders are processed within 2–4 business days.

Processing times may be extended during holidays or peak periods.

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Shipping Rates & Delivery

Canada:

• Free standard shipping on all orders
• Delivery: 3–7 business days after shipment

Express Shipping:

• $20 CAD
• Delivery: 2–4 business days after shipment

Delivery times are estimates only and not guaranteed.

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Order Tracking

Tracking information is provided when available after shipment.

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Shipping Delays

We are not responsible for delays caused by carriers, customs, weather, or other external factors.

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Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses.

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Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incorrect, or appears lost, you must contact us within 48 hours of delivery (or expected delivery for lost packages).

Please include:

• order number
• photos (if applicable)

We will assist in investigating the issue with the carrier.

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Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return. If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover return shipping costs. In all other cases, the customer is responsible for return shipping costs, unless otherwise expressly stated in writing in our policies.